NANA Regional Corporation CSA - IT Specialist (Must be able to obtain a Secret clearance) in San Francisco, California

CSA - IT Specialist (Must be able to obtain a Secret clearance)

Description

SAVA services and solutions help our federal clients provide for national security, improve communications and collaboration, secure the integrity of information systems and networks, enhance data collection and analysis, and increase efficiency and mission effectiveness. We’re at the forefront of the communications breakthroughs that bring Federal, state, local and International organizations together for leading edge collaborative solutions in our fight against global crime and terrorism.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide desk‐side support

  • Perform support duties as directed

  • Perform regularly scheduled backups

  • Allocate network storage

  • Perform preventative maintenance

  • Install approved equipment and software

  • Install software patches, updates, and upgrades, including remote serving of workstations

  • Maintain operability of the Uninterruptible Power Supply (UPS)

  • Troubleshoot and resolve communications equipment

  • Troubleshoot and facilitate resolution of network hardware and software problems

  • Monitor network traffic and optimize network performance

  • Maintain remote user assistance capabilities

  • Maintain Internet connectivity for stand‐alone workstations

  • Provide technical assistance for relocations and moves

  • Create, update, and track service call requests

  • Resolve of service call requests in a timely manner

  • Capture and report inventory data equipment in the field

  • Staging and taking down end user workstations and associated equipment

  • Preparing equipment for transport and shipping

  • Ensuring the proper storage and disposal of equipment

  • Maintaining configuration management data and documentation

  • Assist and maintain equipment

Qualifications

Basic Qualifications:

  • US Citizenship; ability to obtain and maintain a Security Clearance

  • 2-3 years relevant IT experience

  • Experience supporting Microsoft Windows environments

  • Experience repairing/replacing system peripherals.

  • Experience maintaining configuration management data and documentation

  • Experience installing software patches, updates, and upgrades, including remote serving of workstations

  • Experience Troubleshooting and resolving network hardware and software problems

Desired Skills :

  • Bachelor’s degree is an asset

  • DOD Secret Clearance

  • DEA Suitability Clearance

Job: Information Technology

Primary Location: US-CA-San Francisco

Shift: Day Job

Req ID: SAV03362