NANA Regional Corporation Personal Computer Support Technician - Mobility Program in Livermore, California
Job Title Personal Computer Support Technician - Mobility Program
Auto req ID 17501BR
Full / Part Time Full-Time
Employment Type Regular
Country United States
Job Introduction Akima Infrastructure Services, LLC (AIS), is actively seeking individuals who can contribute to national security within the science, technology, and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. AIS has an established history of contributing to the success of their customers mission. Available employment opportunities may range from administrative and logistical support to advanced technical positions.
Qualified applicants must be a US citizen, at least 18 years of age, and able to meet pre-employment requirements including any required physicals, drug screen, and/or background investigation to satisfy clearance requirements from the Department of Energy.
Successful candidates will be employees of AIS, a premier government contractor charged with employing highly-motivated and well-qualified personnel who can advance the missions of the Lawrence Livermore National Laboratory in Livermore, CA. Though employed by AIS, the employee will take day-to-day direction from technical personnel employed directly by the research laboratories. Pay, benefits, Human Resource, and Employment Management functions are provided by AIS.
The Computation Directorate’s Customer Service, Operations, and Support Program Area, within the Livermore Information Technology (LivIT) program has an opening for a Personal Computer Support Technician. The successful candidate will provide customer service and support to the Laboratory’s institutional mobility program, including device deployment, troubleshooting, support, and retirement/ management. The successful candidate will provide basic computer and software support, including non-complex operating functions, password resets, and loaner device appointment set-up and returns.
This position may require the successful candidate have the flexibility to work overtime, shift and or weekends to accomplish goals. The successful candidate will be required to pass various on-site training modules to pursue work assignments.
Support customers by answering process-related questions, concerns and/or technical issues related to mobile devices, desktop computers, and software.
Provision and deploy mobile devices in accordance with policies and procedures, ensuring devices are properly managed and are functional for use.
Serve as primary point of contact for the mobility loaner program and international service request by coordinating the device deployment/return process.
Provide basic technical assistance to the user community by answering calls, emails, support requests, and walk-ins and documenting the details.
Provide entry level hands on assistance with device operation and rules for use.
Assist with mobile device and computer system password resets.
Assist in the property management process for all mobile devices from acquisition to excess.
Perform other duties as assigned.
Essential Skills, Knowledge, and Abilities
Associate’s degree (AA/AS) in electronics, mechanical, industrial, manufacturing, computer engineering or electro-optic technology; equivalent education level with no experience; or a technology related certificate; or diploma with related work experience and related course work or equivalent combination of education and experience in a field of engineering that includes electronic, mechanical, construction, or facility training.
Experience in a customer support role, with a focus on listening, team building, knowledge sharing, and effective verbal and written communication skills.
Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.
Proven ability providing customer service and maintaining professionalism.
Basic experience with personal computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices and computers.
Knowledge of electronics terminology, standards, procedures, and techniques.
Ability to achieve and maintain a high level of attention to detail to maintain clear and accurate records.
Pre-Placement Medical Exam: A job related pre-placement medical examination may be required.
Pre-employment drug test: External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test.
Anticipated Clearance Level: Q (position will be cleared to this level). Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
AN EQUAL OPPORTUNITY EMPLOYER
We are Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.
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