NANA Regional Corporation General Clerk II (Lawton, OK) in Lawton, Oklahoma

General Clerk II (Lawton, OK)

Description

At the forefront of Interagency communications and operations management, and focused on services for Homeland Security and Emergency Preparedness and Response, Ikun specializes in Logistics Management, Mission Systems Support, Software Development and Data Center Management.

WORK LOCATION: Lawton, OK

Candidates must be able to work during staggered second shift times.

Sun –

9:30 - 6:00 pm

Mon - Thurs -

3:30 PM – 12:00 A.M.

Shift:

2nd Shift

Candidates must be able to pass both our client's & our Background Investigation process.

Description

General Clerk II's will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

This position provides telephone support by following specific scripts and guidelines. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary.

Responsibilities:

  • Posts information to agency records and modifies forms or records.

  • Records and inputs information to internal database records.

  • Conducts outbound telephone calls.

  • Performs data entry and retrieval and performs arithmetical computations.

  • Receive coaching/feedback and implements/takes action to make changes as appropriate.

  • Participates in internal training through company Learning Management System and passing certification tests.

  • Adheres to service compliance requirements by completing training modules and passing annual re certifications.

  • Maintains required production and quality standards as outlined by contract.

  • Recognizes and assesses issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.

  • Effectively works in a team environment.

  • Demonstrates flexibility and ability to adapt to changes.

  • Posts information to agency records and modifies forms or records.

  • Records and inputs information to internal database records.

  • Conducts outbound telephone calls.

  • Performs data entry and retrieval and performs arithmetical computations.

  • Receive coaching/feedback and implements/takes action to make changes as appropriate.

  • Participates in internal training through company Learning Management System and passing certification tests.

  • Adheres to service compliance requirements by completing training modules and passing annual re certifications.

  • Maintains required production and quality standards as outlined by contract.

  • Recognizes and assesses issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.

  • Effectively works in a team environment.

  • Demonstrates flexibility and ability to adapt to changes.

This position is on a U.S. Government contract which will require candidates to pass a background investigation.

We provide a safe and drug free environment for our clients and employees.

Military Veterans and spouses are encouraged to apply.

Qualifications

Required Skills and Experience

  • High school diploma or equivalent

  • One year of work experience in a similar job.

  • Education beyond high school completion may substitute for experience

Candidate Must:

  • Demonstrate clerical skills including data entry, typing and outbound telephone calls.

  • Provide telephone support utilizing clear and effective communication skills.Prior telephone experience is desired.

  • Demonstrate skills in using a personal computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), and phone.

  • Demonstrate ability to multitask using two computer screens and navigating between multiple software programs.

  • Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines.

  • Demonstrate ability to communicate effectively both orally and in written communication.

  • Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.

  • Demonstrate ability to prepare and maintain detailed records, files, and reports.

  • Demonstrate ability to type accurately at a speed consistent with work requirements.

  • Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.

  • Demonstrate ability to work effectively and professionally with agency personnel.

Candidate Must:

  • Demonstrate clerical skills including data entry, typing and outbound telephone calls.

  • Provide telephone support utilizing clear and effective communication skills.Prior telephone experience is desired.

  • Demonstrate skills in using a personal computer including Microsoft Office Suite (Excel, Word, PowerPoint and Outlook), and phone.

  • Demonstrate ability to multitask using two computer screens and navigating between multiple software programs.

  • Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines.

  • Demonstrate ability to communicate effectively both orally and in written communication.

  • Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.

  • Demonstrate ability to prepare and maintain detailed records, files, and reports.

  • Demonstrate ability to type accurately at a speed consistent with work requirements.

  • Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.

  • Demonstrate ability to work effectively and professionally with agency personnel.

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Office & Administrative Support

Primary Location: US-OK-Lawton

Schedule: Full-time

Shift: Night Job

Req ID: IKU01048