NANA Regional Corporation Sr Desktop Engineer (Top Secret Clearance) in Washington, District Of Columbia

Sr Desktop Engineer (Top Secret Clearance)

Description

Synteras is a proven provider of strategy and technology services to the federal government. Key focus areas include network operations, systems engineering, cyber security, enterprise architecture, and agile software development. Synteras specializes in accelerated development to help agencies continually optimize their key business processes and become more responsive to strategic mission objectives.

The Customer Service Center Lead will be the principal interface between the Department of Management and Administration and the OPIC employee relationship.

The Customer Service Center Lead will provide oversight to a support team that assists users in routine tasks that span across all aspects supporting information technology such as: application issues; user requests; equipment issues; supplies; and other technology matters that necessitate assisting users in their normal routines.

Responsibilities include:

Staffing the Service Desk with qualified technicians providing front-line technical support services, field support calls, and e-mails related to OPIC systems from the end-user community.

Track Metrics and provide monthly and weekly status reports on these metrics

Manage the Service Center and ensure SLA targets are being met with the customer.

Produce Schedules to ensure coverage is maintained during support hours.

Provide leadership and mentor Service Center analysts and technicians.

Qualifications

Education and Years of Experience

  • Bachelor Degree Education

  • 2 years of experience managing help desk teams; 5 years with overall IT experience.

  • Active Top Secret Clearance

Desired Qualifications

  • Security plus CE

  • ITIL Foundation

  • Help Desk Institute accreditation

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

AN EQUAL OPPORTUNITY EMPLOYER

We are Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance.Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation.Reasonable accommodation requests are considered on a case-by-case basis.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Information Technology

Primary Location: US-DC-Washington

Schedule: Full-time

Shift: Day Job

Req ID: SYN00376