NANA Regional Corporation Voice Communications Engineer 24/7 Operations (Top Secret Required) in Tampa, Florida

Voice Communications Engineer 24/7 Operations (Top Secret Required)


Five Rivers Services is an IT service provider supporting federal and Department of Defense customers around the world with full-spectrum communications, IT, multimedia, security, and training capabilities.

We are looking for individuals like you to be part of our talented team of professionalsthat does what it takes to assist our clients meet their mission!

FRS has a need for a Voice Controller located at USCENTCOM - MacDill AFB, Tampa. Providing current operations support and expertise for voice support and liaison between USCENTCOM Components and JTFs; maintaining situational awareness of USCENTCOM Area of Responsibility (AOR) network performance; assisting Components and JTFs with operational issues; maintaining network diagrams; and assisting with NETOPS reporting. The successful candidate must be a team player; be willing to work outside of normal business hours (night/weekends) in a 24/7 365 day Network Operations Center.

This position works in a 24/7 Network Operations Center covered by 3 shifts with 2 people on each shift. Candidates need to be willing to work nights and weekends and their days off can change depending on employees' needs, but generally one person will have off Fridays & Saturdays and one person will have Sunday and Monday's off.

Shifts are rotated every 4 months, so within a one year period, an employee can expect to work 4 months on each shift (Days, Swings and Mids). The new Candidate will in-process and train for a week or two on dayshift and from there move to either Swings or Mids.


  • Perform daily current operations of USCENTCOM AOR voice networks (DSN, DRSN, VOIP)

  • Maintain situational awareness of AOR voice networks and performs proactive network element status and health checks

  • Maintain situational awareness of Theater Tier 1 SATCOM & Transmission network issues and performance

  • Upon receipt of escalated network trouble conditions, implement network recovery procedures to isolate specific trouble source

  • Create, update, and close trouble tickets using the Remedy ITSM ticketing system

  • Monitor Problem and Incident tickets to ensure timely resolution.

  • Advise Watch Officers and Battle Captains on the status and performance of the theater voice architecture and recommend courses of action if required

  • Assist components and JTFs with troubleshooting

  • Perform other actions and functions as required by customer to support mission requirements

  • Maintain Voice circuit / network diagrams

  • Ensure commercial connectivity is functioning properly

  • Remain available on an on-call basis at government request for any escalated issues or engineering support requests



  • Active DoD Top Secret Clearance with ability to obtain SCI upon hire required


  • COMP TIA Security certification

  • Experience in Voice over IP (VOIP) systems such as CISCO Call Managers

  • Experience in the following Specific TDM Switching platforms:

  • DMS-100/200; SL-100; CX-1000 and REDCOM IGX/HGX

  • Experience supporting customers' needs in large, medium, and small-scale operational environments and use all available resources

  • Excellent organizational and follow-up skills with strong attention to detail

  • Strong analytical background

  • Excellent written and verbal communication skills

  • Ability to multitask and deliver requirements on short deadlines

  • Ability to work independently and with minimal supervision

  • Must have strong interpersonal and presentation skills for interacting with team members and customers

  • Working knowledge of Microsoft products such as Outlook, Word, Excel, and PowerPoint

  • Possible required travel to the CENTCOM AOR to sustain NOC operations (COOP only travel)


  • ITIL v3 Foundations Certification

  • Network Certification

  • CCNA Certification

  • IP infrastructure experience with routers and switches

  • IP troubleshooting experience

  • Experience with Time Division Multiplexing (TDM) and Circuit Switching systems such as:

  • End Office Switches

  • Multifunction Switches

  • Tandem Switches

  • Small End Office Switches

  • Private Branch Exchange (PBX)

  • Remote Switching Units

  • Knowledge of NETOPs and the USCENTCOM Area of Operations is preferred

  • Previous work experience in one or more of the following: Network Operating Center (NOC) controller, Technical Control Facility technician, Satellite Communications technician, or Circuit Actions technician

  • Working knowledge of IT Service Management tools such as Remedy

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Information Technology

Primary Location: US-FL-Tampa

Schedule: Full-time

Shift: Variable

Req ID: FIV01129