NANA Regional Corporation IT Specialist - CSA - Entry Level ( Must be able to obtain a Secret Clearance) in Sterling, Virginia

IT Specialist - CSA - Entry Level ( Must be able to obtain a Secret Clearance)

Description

SAVAservices and solutions help our federal clients provide for national security, improve communications and collaboration, secure the integrity of information systems and networks, enhance data collection and analysis, and increase efficiency and mission effectiveness. We’re at the forefront of the communications breakthroughs that bring Federal, state, local and International organizations together for leading edge collaborative solutions in our fight against global crime and terrorism. Careers@savasolutions.com

PRIMARY FUNCTION

The DEA Service Desk is the first stop for all IT user support. The DEA Service Desk Customer Support Administrators are tasked with providing the first line of help to resolve customer administrative and technical problems. Problems are reported to Customer Support Service Desk as incidents or service requests via user telephone calls or e‐mail.

Service Desk administrators must be diligent in engaging with DEA customers when fielding calls to reduce downtime regarding information access and security, and thereby successfully continuing its mission. The Service Desk is the main contact that customers have with SI so every effort shall be made by the Service Desk administrators to resolve DEA customer incidents on a first call basis.

The Contractor staff shall track and resolve incidents/problems using the System Center Service Manager (SCSM) as its incident and service request tracking solution. The contractor shall provide general system administration for the DEA ticketing system that is used in the DEA Customer Service Desk. The approximate total call volume is about 170,000 calls per year in support of over 16,000 users.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide onsite support for all IT related needs to DEA Sensitive Network

  • Ability to be an effective communicator

  • Assist with documenting routine tasks into standard operating procedures that can be share with the team

  • Provide courteous, knowledgeable, and professional troubleshooting for reported problems

  • Properly escalate of problems

  • Maintain complete and detailed records within ticketing system

  • Server Administration Support to include maintaining onsite backups

  • Common Service Desk issues include:

  • Installation of peripherals and desktops

  • Connectivity issues with hardware and software capabilities

  • Installation of client‐based desktop software Assistance with applications

  • Troubleshoot desktop systems peripherals, communications devices, operating system, and desktop application software

  • Setting up mobile phones for end users

  • Assist with troubleshooting of mobile devices

Qualifications

Basic Qualifications:

  • Ability to obtain and maintain a Security Clearance; US Citizenship is required.

  • 2-3 years of IT experience

  • Experience supporting Microsoft Windows environment

  • Experience repairing and replacing system peripherals

  • Knowledge of Active Directory (AD)

  • Experience troubleshooting and resolving network hardware and software problems.

Desired Skills:

  • Active Secret Clearance is an asset

  • BA/BS Degree from an accredited college or university is an asset

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Ability to obtain and maintain a Security Clearance; US Citizenship is required.2-3 years of IT experienceExperience supporting Microsoft Windows environmentExperience repairing and replacing system peripheralsKnowledge of Active Directory (AD)Experience troubleshooting and resolving network hardware and software problems.Desired Skills:Active Secret Clearance is an assetBA/BS Degree from an accredited college or university is an assetProspective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Information Technology

Primary Location: US-VA-Sterling

Schedule: Full-time

Shift: Day Job

Req ID: SAV03122