NANA Regional Corporation Senior Technical Operational Specialist (Top Secret Clearance) in Fredericksburg, Virginia

Senior Technical Operational Specialist (Top Secret Clearance)


Synteras is a proven provider of strategy and technology services to the federal government. Key focus areas include network operations, systems engineering, cyber security, enterprise architecture, and agile software development. Synteras specializes in accelerated development to help agencies continually optimize their key business processes and become more responsive to strategic mission objectives.


The Senior Technical Operational Specialist (STOS) serves as Tier two support and SME for the Senior Help Desk Specialist (SHDS), NDCAC Analyst and the NDCAC. The STOS will assist the SHDS and NDCAC Analyst as a resource for technical issues or questions which are called in or emailed into the TRG. Examples of such technical issues, questions and assistance are as follows:

Real-time lawfully authorized electronic communications intercepts

Telecommunications and advanced communications applications

Mobile communications devices and the challenges they pose to LE

Information technology and information security in a law enforcement environment

Intercept collection systems hardware and software

Internet and Computer networking technologies

Geo-location of mobile devices using Radio Frequency technologies

Interpretation of CSP communications records, i.e. Call Detail Records (CDRs)

The STOS will be responsible for assisting the TL and Government PM with generating reports, conducting analysis, peer review and perform the role of the Senior Help Desk Specialist and NDCAC analyst as needed.


Basic Qualifications:

Must have five (5) or more years of current (within the past five (5) years) work experience with or within law enforcement with knowledge and experience using Windows operating systems.

For the STOS, equivalent specialized experience equates to three (3) or more years of the following;

  • Implementing and managing ELSUR collection systems used by Law Enforcement.

  • Technical Subject Matter Expert for the collection of lawfully authorized Title III and Pen Register/Trap and Trace intercepts for a Federal, State or Local law enforcement agency.

  • Technical SME for the collection of Broadband data Title III and Pen Register/Trap and Trace intercepts for a Federal, State or Local law enforcement agency.

Experience with implementing and managing CALEA voice, broadband and non-CALEA related ELSUR solutions; knowledge of CALEA protocols, intercept solutions and commercial CALEA collection systems; knowledge and experience regarding the lawful intercept processes and procedures for Federal, State and/or local LEAs, is required.

Bachelor’s degree or equivalent specialized experience in IT discipline, Computer Science, engineering or related field experience.

Active Top Secret

Desired Qualifications:

Knowledge and experience using Storage Area Networks (SANs), RAIDs, storage media including CD/DVD and Magneto Optical (MO) disks, IP Networking, Firewalls, Routers and switches. Knowledge and understanding of telecommunications standards and protocols (e.g., UMTS, GSM, CDMA, T1, ISDN, VoIP, SMS, MMS, LTE, VoLTE etc.) is preferred.

Call center experience is desired.

Microsoft and Cisco discipline certification are preferred.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.


We are Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance.Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation.Reasonable accommodation requests are considered on a case-by-case basis.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Information Technology

Primary Location: US-VA-Fredericksburg

Schedule: Full-time

Shift: Day Job

Req ID: SYN00378