NANA Regional Corporation Hotel Front Desk Clerk (Full-Time/Evenings) in Anchorage, Alaska

Hotel Front Desk Clerk (Full-Time/Evenings)

Description

Built on a culture of safety and integrity, NMS delivers award-winning support services to a variety of clients every day. Our clients have peace of mind, knowing that we are committed to delivering best-in-class service. NMS brings creativity, technology and experience to every project.

The Hotel Front Desk position is responsible for all hotel front desk related functions.

The shifts for this position are currently 2:30p - 11p

ESSENTIAL DUTIES:

  • Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality.

  • Greet and register guests and provide room assignments accommodating special requests whenever possible.

  • Handle guest check ins and checkouts efficiently and in a friendly and professional manner.

  • Communicate with previous shift, organize shift and review remaining reservations that are to arrive.

  • Verify that all updated contingency reports have been run.

  • Resolve any discrepancies with departments out of balance.

  • Ensure credit card draft capture is in balance.

  • Print registration cards for next day arrivals.

  • Verify GTD no shows and complete walked guest report.

  • Assist guests with general services such as check cashing, making change, and answering any general questions.

  • Ensure that all wake up calls are handled promptly and properly.

  • Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review.

  • Post room charges, food and beverage charges, phone charges, compute guest bills using PMS, collect payment following all cash handling procedures as required.

  • Balance accounts to zero.

  • Balance all rebates, paid outs, and misc. charges.

  • Inform management of any discrepancies.

  • Prepare Housekeeping Reports recording same day checkouts, stay overs, etc.

  • Complete, print and leave all required reports at the assigned areas for designated managers.

  • Conduct ongoing verification of hotel security with others using the two way radio system.

  • Represent the Hotel in regard to guest complaints and situations that require immediate attention.

  • During down time, inspect the desk area for cleanliness, refill supplies as needed, inventory items as assigned. Have a thorough knowledge of emergency procedures.

  • Ensures the desk is always attended.

  • Moves luggage or packages weighing up to 35 lbs.

  • Supports the hospitality programs to ensure their success.

  • Through training programs, continues to practice skills taught.

  • Wear proper uniform at all times as specified in associate handbook.

  • Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.

  • May operate a company vehicle if needed, or cover the Hotel's Van Driver.

  • Other related duties may also be assigned.

Qualifications

THIS POSITION REQUIRES:

  • High school diploma or GED equivalent.

  • Experience at a branded hotel or some formal travel agency or related college training.

  • Must be familiar with computer systems and cash handling.

  • The ability to work rotating shifts, weekends, callouts, etc.

  • A valid drivers license and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy.

  • Must be fluent in speaking, reading, and writing English.

Must be familiar with computer systems and cash handling.The ability to work rotating shifts, weekends, callouts, etc.A valid drivers license and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy.Must be fluent in speaking, reading, and writing English.

PHYSICAL DEMANDS: The employee must occasionally lift and/or move up to 35 pounds.

Fair Labor Standards Act Status: Non-Exempt / Hourly

The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.

APPLICANTS MUST PASS A PRE-EMPLOYMENT DRUG TEST, A POST OFFER PHYSICAL ASSESSMENT AND A CRIMINAL BACKGROUND CHECK.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran

NANA Shareholder Preference

Job: Hospitality

Company: NANA Management Services

Primary Location: US-AK-Anchorage

Shift: Variable

Closing Date (Period for Applying) - External: Ongoing

Req ID: SPR00264