NANA Regional Corporation Customer Service Manager in Albuquerque, New Mexico

Customer Service Manager


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Akima Intra-Data provides support services to the federal and civilian agencies of the U.S Government as well as commercial organizations. Our core competencies include training and training system development, data and records management, information technology, administrative support, facilities operations and management, and base operations support services.


The Customer Service Manager (CSM) manages acentralized Customer Service Unit (CSU) at Kirtland AFB, NM. The CSMdirects and supervises customer service personnel in all CSU functions and workforce operations. The CSU serves as the focal pointfor receipt, processing, and cradle-to-grave tracking of all Base Civil Engineer (BCE) facilities maintenance and repair Service Requests.

Key Responsibilities

  • Ensures all necessary Work Management information is maintained IAW the Work Management Playbook.

  • Ensures appropriate service request coordination has been obtained from Wing Safety, Fire Department, Public Health/Bioenvironmental,

  • Ensures the Customer Service Unit (CSU) complies with the requirement to schedule newly installed equipment for Preventive Maintenance (PM) within 7 calendar days of being operational.

  • Ensures work that is user-funded is reviewed and validated by the BMC Operations Engineers.

  • Ensures appropriate subject matter experts (SMEs) review/coordinate on Work Task and Facility Project packages as required.

  • Develops an In-Service Work Plan (IWP) that forecasts the work schedule and material requirements for the next 30 calendar days.

  • Ensures facility records identify the maintenance history for all major pieces of equipment, include a summary of essential spare parts list so that these can be appropriately stocked through Material Control.


Skills and Experience

  • The CSM shall have a minimum of 5 years of experience supervising/directing production control personnel in an operations work management environment.

  • The CSM shall have a minimum of 5 years of experience using Computerized Maintenance Management Information Systems, as well as possess knowledge of preventive maintenance programs, construction and repair terminology, and project closeout procedures.

  • The CSM shall have experience using Microsoft Office applications.

  • The CSM shall have at least 3 years of experience working in a military environment and familiarity with Air Force Civil Engineering terminology, guidance, rules, and regulations.


  • The CSM shall have a bachelor’s degree business administration, operations management, or construction management. Alternate bachelor’s degrees may be accepted.

  • Secret Security Clearance Required.

Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

Job: Installation, Maintenance & Repair

Primary Location: US-NM-Albuquerque

Schedule: Full-time

Shift: Day Job

Req ID: AID00258